As various societal challenges have arisen with the spread of COVID-19, Yoyvi Express hopes to contribute to society in this state of emergency by doing what we can: helping worker to work always with mask and other items to improve life at work, helping people generate money for themselves in a time of need by selling items they no longer need, and helping people use that money through cashless payments in more locations both online and offline.

Up-to-date information to answer your questions about security, deliveries, returns and more.

Working so that you receive the products you buy at Yoyvi Express. The health and safety of our delivery drivers and customers remains our priority. We follow all the measures established by the government of Equatorial Guinea.

Questions about deliveries and COVID

1. Can I place an order? Will I receive the package?
Yes, Yoyvi express continues to serve customers.

2. Are delivery times modified?
Delivery times may be modified due to the situation of the customer and the delivery person.

3. Can I return products?
Yes, you can continue to return products. To begin a return, follow the steps set out in the returns section, everything continues as normal.

4. Is it safe to receive orders?
According to the  WHO , “The probability of an infected person contaminating commercial items is low, and the risk of contracting the virus that causes COVID-19 through contact with a package that has been handled, transported and exposed to different conditions and Temperatures are also low. Listings of Face Masks and Hand Sanitize are our priorities.

5. Is it possible to reduce contact with the carrier when delivering the package to me?
Our carriers have received the recommendation to reduce contact with customers, an identification check is needed on the part of the customer, this will be carried out while maintaining a certain distance. You can also choose a safe place where the carrier will leave your package if you cannot open the door at home.

Carriers will honor your shipping preferences whenever possible. You can set your shipping preferences when placing your order on the “Checkout” screen, clicking “Add delivery instructions” and selecting a safe place to leave the package.

6. Are Yoyvi Express collection points available to receive orders?
Yes, our collection points are still enabled, to ship orders, we will use all the security measures established by the government of Equatorial Guinea.

7. What is Yoyvi Express doing to keep its customers and employees safe?
We are working with health authorities to respond promptly and ensure we continue to serve our customers while protecting our employees. We are distributing personal protection masks. Our employees and delivery drivers will always wear masks.

More information on the official website of the Ministry of Health of Equatorial Guinea, click here